Basic Correspondence
(Emails and Telephoning)

→ Write emails in formal and informal business situations using standard openings, closings and phrases in your emails.

→ Deal with misunderstandings by clarifying what you mean in both emails and telephone conversations.

→ Respond quickly to spoken requests, ask questions clearly, and adopt standard telephone phrases for everyday use.

Workshop Description:

Emails and telephone calls are the lifeblood of business and this workshop trains participants in these core communication skills. The first day focusses on learning how to write emails using the phrases, formats and grammar that are appropriate to a variety of business situations. On the second day, participants train their spoken-language skills, along with common phone phrases, in both routine and unpredictable telephone conversations by simulating real-life situations through guided role-plays.